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Feature Bloat Is Killing Developer Productivity
80% of software features are rarely or never used. Here's how feature-bloated PM tools waste developer time — and what the research says about choosing focused tools instead.
By Imtiaz··10 min read
Eighty percent of features in the average software product are rarely or never used. That's not an opinion. That's from Pendo's Feature Adoption Report, which analyzed usage data across 615 software products. The features exist. They were designed, developed, tested, and shipped. And almost nobody touches them.
Now think about your project management tool. How many of its features do you actually use? Not "could theoretically use someday." Use. This week. Today.
If you're a developer on a small team, the answer is probably five or six. A board. Cards. An assignee field. Maybe priorities. Maybe due dates. Everything else — the Gantt charts, the time tracking, the custom automations, the AI summaries, the 47 different view types — is weight. And that weight has a measurable cost.
What is feature bloat?
Feature bloat is what happens when a product adds capabilities faster than users need them. The core experience drowns under layers of configuration, options, and menus that serve a shrinking percentage of users.
ℹ️ Feature bloat, defined
Feature bloat occurs when a product's functionality expands beyond its core purpose. The added complexity doesn't serve most users — it overwhelms them. The result is a tool that's powerful in theory but frustrating in practice.
The term originated in software development during the 1990s. According to HelloPM, companies like Microsoft and Adobe "packed as many features as possible into their products to justify upgrades and dominate the market." Microsoft Word became the poster child. iTunes followed. Now project management tools are repeating the cycle.
The incentive structure is simple. Enterprise buyers compare feature checklists. More checkboxes win more deals. The tool gets heavier. Individual developers pay the price.
The numbers are worse than you think
The data on unused features is stark.
80%
Features unused
Tired of bloated PM tools?
GritShip is project management for developers who'd rather ship than configure.
Cloud companies built features nobody uses — Pendo
Pendo's 2019 Feature Adoption Report found that just 12% of features generate 80% of daily usage. The remaining 88% of features split the remaining 20% of usage — or get no usage at all. Pendo estimated that publicly-traded cloud companies collectively spent up to $29.5 billion building those unused features.
That's the vendor's problem. Here's yours.
Every unused feature still demands your attention. It appears in menus. It clutters search results. It adds options to dialogs. It shows up in onboarding flows. Each one is a micro-decision your brain has to process and dismiss before you can do the thing you opened the tool to do.
Hick's Law explains why more features make you slower
In 1952, psychologists William Hick and Ray Hyman proved something intuitive: decision time increases with the number of choices. More options means more cognitive processing means slower action. This is now called Hick's Law.
⚠️ Hick's Law in your PM tool
Every menu item, dropdown option, view toggle, and configuration panel is a choice. Hick's Law predicts that adding these choices increases cognitive load and slows you down — even if you never click them. Your brain still processes their existence.
This isn't theoretical. It explains why keyboard-first tools feel faster than mouse-heavy ones. Fewer visible choices. Faster decisions. Less friction between intent and action.
The UX research community calls the extreme version "choice overload" or "analysis paralysis." According to Laws of UX, it's "the tendency for people to get overwhelmed when presented with a large number of options." Sound familiar? It should. It's what happens every time you open a bloated PM tool.
How feature bloat shows up in PM tools
Feature bloat isn't abstract. It has specific, measurable symptoms in the tools developers use every day.
ClickUp: the "everything app" problem
ClickUp launched in 2017 with an explicit mission: replace every other tool. According to ZenPilot, it now serves over 400,000 teams. Its feature list includes task management, docs, time tracking, goals, whiteboards, mind maps, dashboards, automations, and AI summaries.
The #1 complaint on G2 reviews? The learning curve. One reviewer wrote: "With such a feature-rich platform, some team members can feel overwhelmed when first getting started." ManageWorkBetter's comparison notes that "feature overload can overwhelm smaller teams."
Performance degrades too. One detailed case study on Cotera documented ClickUp page loads reaching 3-4 seconds as the workspace grew. A Trustpilot reviewer reported the "site takes 5+ seconds to load using a direct link."
More features didn't make these teams faster. It made the tool slower and harder to learn.
Jira: configuration as a full-time job
Jira has been around since 2002. It serves over 50 million users. And it has a unique problem: many organizations need dedicated administrators to manage it.
A detailed case study on Cotera documented one organization with 11 custom workflows, each built by a different team lead. One team called a stage "Code Review." Another called it "In Review." A third used "Peer Review." All three meant the same thing. Nobody wanted to standardize them because it meant touching every team's workflow.
Zenhub's research found that teams using general-purpose PM tools report spending up to 3 hours per week manually updating sprint metrics. Three hours. That's almost a full half-day per week spent feeding the tool instead of writing code.
Notion: the blank page trap
Notion takes a different approach to bloat. Instead of shipping pre-built features, it ships infinite flexibility. Build whatever you want. Connect databases. Create rollup formulas. Design custom views.
The result? As ProofHub's analysis of PM tools noted, some users "stare at emptiness for 20 minutes before giving up and going back to their simple to-do list app." The tool is so flexible that setting it up becomes a project itself.
The hidden cost: cognitive load
The obvious cost of feature bloat is performance — slower load times, heavier bundles, lagging interactions. But the hidden cost is worse.
💡 Cognitive load is the real tax
Every feature you don't use still occupies mental space. You scan past it in menus. You wonder if you should be using it. You dismiss notifications about it. This background processing drains focus from the work that matters.
The Standish Group's CHAOS report found that teams with fast, confident decision-making achieved a 63% project success rate. Teams with high "decision latency" achieved just 18%. Feature-bloated tools increase decision latency at every interaction.
For developers, this compounds. You context-switch from code to your PM tool dozens of times per day. Each switch carries a cognitive cost. If the tool demands extra decisions — which view? which filter? which workflow? — the cost multiplies.
The alternative to feature bloat isn't fewer capabilities. It's better choices about which capabilities to include.
Focused tools share three traits:
Opinionated defaults. They make decisions so you don't have to. One board view. One task structure. Built-in priorities.
Hard performance budgets. Every interaction under 200ms. No exceptions. No "it depends on your workspace size."
Deliberate exclusions. No Gantt charts. No time tracking. No custom workflow builders. Not because they couldn't build them — because adding them would slow down everything else.
This isn't a new idea. Trello alternatives for developers exist precisely because developers want less, not more. The best PM tools for small teams strip away complexity instead of adding it.
Feature-Rich vs. Focused PM Tools
What works
●Focused tools load faster — hard performance budgets
●Less cognitive load — fewer decisions per interaction
●Faster onboarding — minutes instead of hours or days
●Feature-rich tools offer more customization options
●Enterprise reporting and compliance features available
●Wider third-party integration ecosystems
●Better suited for 100+ person organizations
●More view types for complex project structures
The tradeoff is real. Feature-rich tools serve large organizations with dedicated project managers. Focused tools serve solo developers and small teams who want to ship, not configure.
How to audit your current tool
Not sure if your PM tool has a bloat problem? Run this test.
List every feature you used this week. Not features you know exist. Features you actually touched.
Count the clicks to create a task. If it's more than 3, something is wrong.
Time a page load. Open your busiest board and measure. Over 2 seconds is a red flag.
Check your team's onboarding time. Can a new member be productive in 5 minutes? Or do they need a training session?
Count the menu items. Open every menu and sidebar. If you can't describe what half the items do, you have bloat.
If you use less than 20% of your tool's features, you're paying the cognitive tax on the other 80% for nothing.
Frequently asked questions
What is feature bloat in project management tools?
Feature bloat is when a PM tool accumulates more features than most users need, making the tool slower, harder to learn, and more cognitively demanding. Pendo's research found that 80% of features in the average software product are rarely or never used.
Does feature bloat actually slow down software?
Yes. More features mean larger codebases, heavier bundles, and more database queries — all of which degrade performance. Users of feature-heavy tools like ClickUp have reported page loads of 3-5 seconds as workspaces grow, compared to sub-200ms targets in focused tools.
Why do PM tools keep adding features?
Enterprise buyers compare feature checklists when evaluating tools. More features win more enterprise deals. This creates an incentive to add capabilities even when most users don't need them — the classic feature arms race.
What is Hick's Law and how does it relate to PM tools?
Hick's Law states that decision time increases logarithmically with the number of choices. In PM tools, every menu item, dropdown, and configuration option is a choice that increases cognitive load — even if you never use it.
How do I know if my PM tool has too many features?
Audit your usage for one week. If you touch less than 20% of the tool's features, you're paying a cognitive tax on the other 80%. Other signs: onboarding takes hours, page loads exceed 2 seconds, or you need a dedicated admin.
Are lightweight PM tools good enough for real teams?
For teams of 2-10 people, focused tools often outperform feature-heavy ones. They load faster, require less configuration, and let developers spend time shipping instead of managing the tool. The tradeoff is fewer customization options — which most small teams don't need.